Integrated pre-collections system
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-
Jan 4, 2011
Grant Date -
N/A
app pub date -
Sep 27, 2006
filing date -
Sep 27, 2006
priority date (Note) -
Expired
status (Latency Note)
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Abstract
A pre-collections system identifies debtors when they contact a company for a new purchase. A customer service representative (or other automated process) takes payment for the prior debt in real time. The pre-collections system is tightly integrated with an order processing system. Order processing system channels (web site, IVR, CSR, etc.) are enabled to redirect the customer debtor into a corresponding pre-collections system channel. Customers are routed back seamlessly in real time to the point in the order processing system where they left off. The customer is re-instated immediately when their payment is cleared. The system keeps track of blacklisted customers. Logic determines whether to resubmit an item, reclaim a product or service or to immediately collect upon the debt.
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