Securely and efficiently transferring sensitive information via a telephone
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United States of America Patent
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Jun 5, 2018
Issued Date -
Dec 14, 2017
app pub date -
Aug 7, 2017
filing date -
Aug 15, 2013
priority date (Note) -
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status (Latency Note)
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Abstract
An apparatus includes a communications module that establishes a verbal communication between a customer service representative of a company and a customer through an electronic device in the possession of the customer. An identification module receives an identifier that alerts the customer service representative and/or a computer system of the company that the customer has a customer profile stored electronically. The customer profile includes information to identify the customer. An ID confirmation module receives an identification confirmation in response to identifying information input by the customer matching the information to identify the customer in the customer profile. The identity of the customer is confirmed electronically while masking sensitive information from the customer service representative. A notification module sends a message to the customer service representative indicating that the ID confirmation module received the identification confirmation. The message is free from sensitive information associated with the customer.
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