Call routing methods and systems
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United States of America Patent
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Mar 13, 2018
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N/A
app pub date -
Sep 9, 2016
filing date -
Sep 9, 2015
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Abstract
Methods and systems for routing calls based on a minimum expected delay, classification, and priority of the call are provided. In some embodiments, when a call is received, the call is classified and prioritized within the classification. A minimum expected delay time is determined. Based on the minimum expected delay time, the classification, and the prioritization, the call is routed to a representative with instructions on how the call should be treated.
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