Voice search and response based on relevancy
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United States of America Patent
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Mar 13, 2018
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app pub date -
Aug 15, 2013
filing date -
Aug 15, 2012
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Abstract
A user seeking information relevant to the purchase of a home improvement product or other product submits a query to an automated system. The system transforms the user's voice query into a text statement and searches a knowledge base for candidate responses. Quality scores for the candidate responses are determined. If no candidate response having at least a minimum quality score is identified, the query is sent to a second device associated with an agent. The agent response is provided to the user and stored in the knowledge base for future use.
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