System and method to perform textual queries on voice communications
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United States of America Patent
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Feb 20, 2018
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app pub date -
Jun 27, 2013
filing date -
Jun 28, 2012
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Abstract
Methods and systems to perform textual queries on voice communications. The system has an index service for storing a audio content data sets for voice communications. The audio content data sets include at least three audio content data sets for each voice communication. The three audio content data sets include a first audio content data set generated using a speech-to-text conversion technique, a second audio content data set generated using a phoneme lattice technique, and a third audio content data set generated using a keyword identification technique. The system includes a search engine configured to: receive search criteria from a user, the search criteria having at least one keyword; search each of the first, second and third audio content data sets for at least a portion of the plurality of voice communications to identify voice communications matching the search criteria; and combine the voice communications identified by each search to produce a combined list of identified voice communications.
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