Pacing outbound communications that generate inbound communications
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United States of America Patent
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Feb 13, 2018
Issued Date -
N/A
app pub date -
May 22, 2017
filing date -
Oct 16, 2015
priority date (Note) -
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Abstract
Various embodiments of the invention provide methods, systems, and computer program products for pacing outbound communications that generate inbound communications. A number of outbound communications is set to be sent during a first time period and a number of inbound communications expected to be received as a result of sending the outbound communications is determined based on historical data along with a second time period during which the inbound communications are expected to be received. Accordingly, a present capacity is determined during the first time period with respect to one or more resources that are to be used during the second time period to handle the number of inbound communications expected to be received. A determination is made as to whether the present capacity is at an acceptable level and if so, then the outbound communications are sent.
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