System and method for guiding agents in an enterprise
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United States of America Patent
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Jan 30, 2018
Issued Date -
N/A
app pub date -
Aug 4, 2014
filing date -
Aug 4, 2014
priority date (Note) -
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Abstract
A contact manager system for generating an agent's script is disclosed. The contact manager system includes a monitoring module configured to determine one or more browsing activities and related context information of at least one customer. The contact manager system further includes a script generation module configured to generate the at least one agent script based on the one or more determined browsing activities. The contact manager system further includes a display module configured to display the at least one agent script to one or more agents. The contact manager system further includes a verification module configured to validate the agent's script.
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