Call record processing module for controlling call origination in voice and text-based dialer components in a contact center
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United States of America Patent
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Jan 23, 2018
Issued Date -
N/A
app pub date -
Jan 19, 2017
filing date -
Jan 19, 2016
priority date (Note) -
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Abstract
A call record processing module retrieves call records from a database associated with accounts to be dialed, either as voice calls or text calls, wherein the called party may have a plurality of postal addresses indicated in the call record. A most restrictive calling window for a dialer by the call record processing module the multiple postal addresses of the account, along with other information in the call record, such as the telephone number. This information is then used to either schedule a time for originating a call or determining whether the call can originate currently. In other embodiments, the determination of the calling window may be modified by other restrictions, such as do not call lists, prior call attempts, state regulations, etc. Once the plurality of potential states are known, various regulations can be consulted for determining whether or when to originate the call.
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