Analysis object determination device and analysis object determination method

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United States of America Patent

PATENT NO 9875236
SERIAL NO

14909187

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Abstract

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An analysis subject determination device includes: a demand period detection unit which detects, from data corresponding to audio of a dissatisfaction conversation, a demand utterance period which represents a demand utterance of a first conversation party among a plurality of conversation parties which are carrying out the dissatisfaction conversation; a negation period detection unit which detects, from the data, a negation utterance period which represents a negation utterance of a second conversation party which differs from the first conversation party; and a subject determination unit which, from the data, determines a period with a time obtained from the demand period utterance period as a start point and a time obtained from the negation utterance period after the demand utterance period as an end point to be an analysis subject period of a cause of dissatisfaction of the first conversation party in the dissatisfaction conversation.

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Patent Owner(s)

Patent OwnerAddress
NEC CORPORATION7-1 SHIBA 5-CHOME MINATO-KU TOKYO 1088001 ?1088001

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Okabe, Koji Tokyo, JP 57 174
Onishi, Yoshifumi Tokyo, JP 52 240
Tani, Masahiro Tokyo, JP 76 309
Terao, Makoto Tokyo, JP 26 399

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