Method and apparatus for diverting callers to web sessions
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Jan 16, 2018
Issued Date -
N/A
app pub date -
Mar 31, 2016
filing date -
Jun 21, 2012
priority date (Note) -
In Force
status (Latency Note)
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Importance

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Non-US Coverage
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Abstract
A customer support system diverts a customer to an integrated support service to serve the customer better in situations where the use of a single mode of interaction is insufficient. Embodiments of the invention find use where an email or SMS is sent to a customer's smart devices with a link to visual content which helps customer better understand the information.
First Claim
all claims..Other Claims data not available
Family

- 15 United States
- 10 France
- 8 Japan
- 7 China
- 5 Korea
- 2 Other
Patent Owner(s)
Patent Owner | Address | |
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[24]7 AI INC | 2001 LOGIC DRIVE SAN JOSE CA 95124 |
International Classification(s)
Inventor(s)
Inventor Name | Address | # of filed Patents | Total Citations |
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Bodell, Michael | Santa Clara, US | 15 | 414 |
# of filed Patents : 15 Total Citations : 414 | |||
Nguyen, Patrick | Alameda, US | 60 | 2846 |
# of filed Patents : 60 Total Citations : 2846 | |||
Oshry, Matthew | Albany, US | 3 | 24 |
# of filed Patents : 3 Total Citations : 24 |
Cited Art Landscape
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- H04M Class
- 0 % this patent is cited more than
- 7 Age
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Maintenance Fees
Fee | Large entity fee | small entity fee | micro entity fee | due date |
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7.5 Year Payment | $3600.00 | $1800.00 | $900.00 | Jul 16, 2025 |
11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | Jul 16, 2029 |
Fee | Large entity fee | small entity fee | micro entity fee |
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Surcharge - 7.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
Surcharge - 11.5 year - Late payment within 6 months | $160.00 | $80.00 | $40.00 |
Surcharge after expiration - Late payment is unavoidable | $700.00 | $350.00 | $175.00 |
Surcharge after expiration - Late payment is unintentional | $1,640.00 | $820.00 | $410.00 |
Full Text

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Mar 11, 2010 | P | Published | |
Sep 05, 2008 | F | Filing | |
Sep 05, 2008 | PD | Priority Date |

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