Systems and methods for providing service and support to computing devices with boot failure

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United States of America Patent

PATENT NO 9870282
SERIAL NO

14708417

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Abstract

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Systems and methods for providing service and to computing devices. In some embodiments, an Information Handling System (IHS) includes a Basic I/O System (BIOS) and a memory coupled to the BIOS, the memory including program instructions stored thereon that, upon execution by the IHS, cause the IHS to: determine that the IHS is operating in a degraded state; and initiate one or more support, diagnostics, or remediation operations in response to the determination.

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Patent Owner(s)

Patent OwnerAddress
DELL PRODUCTS L PONE DELL WAY ROUND ROCK TX 78682

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Andrews, Carlton A Austin, US 85 639
Bell, Bruce C Round Rock, US 7 49
Boyum, Michael Todd Round Rock, US 1 23
Ganesan, Subramanian Austin, US 9 74
Lo, Yuan-Chang Austin, US 120 2365
Seibert, Phillip M Austin, US 2 32
Swierk, Todd Erick Austin, US 66 353

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