System and method for automatically authenticating a caller
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United States of America Patent
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Jan 9, 2018
Issued Date -
N/A
app pub date -
Oct 19, 2016
filing date -
Sep 9, 2013
priority date (Note) -
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status (Latency Note)
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Abstract
Systems and methods include an input interface that receives registration information including a contact number input into a mobile device of a user, a call interface that transmits a call signal to a call center system, wherein the call signal comprises the call signal contact number that placed a call associated with the call signal and a communication interface that transmits the registration information to a profile database that stores the registration information as a profile for authenticating the mobile device user and identifying information from the mobile device of the user during the call. The call center system includes a call authentication processor that retrieves the user profile, an authentication interface that receives the identifying information, and an authentication processor that compares the identifying information with the user profile, and routes the call on an authenticated call path if the identifying information at least partially matches the user profile.
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