Automatic handshaking to improve call processing and performance
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United States of America Patent
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Jan 2, 2018
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N/A
app pub date -
Mar 22, 2017
filing date -
Mar 22, 2017
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Abstract
Techniques for a central monitoring station (CMS) of a monitoring system to establish communications with a remote alarm panel more quickly and efficiently are provided. A signal from a remote alarm panel can be received by the CMS. The CMS can identify the remote alarm panel based on information related to the received signal. The CMS can determine if the remote alarm panel is known or unknown based on any prior interaction with the remote alarm panel. The CMS can store information regarding known remote alarm panels from prior interactions. Handshake signals and data formatting information determined from prior interactions with the known remote alarm panel can be stored and used on subsequent calls. Additional operational information related to the remote alarm panel can also be updated after each call to further customize future interactions with the remote alarm panel.
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