Applying user preferences, behavioral patterns and environmental factors to an automated customer support application
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United States of America Patent
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Jan 2, 2018
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N/A
app pub date -
Jan 3, 2017
filing date -
Apr 24, 2013
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Abstract
A method and apparatus of applying user profile information to a customized application are disclosed. One example method of operation may include receiving an inquiry message or call from a user device, identifying and authorizing the user from inquiry message information received from the inquiry message, retrieving a user profile comprising at least one user preference, applying the at least one user preference to a user call processing application, and transmitting menu options to the user device based on the applied at least user preference.
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