Session persistent data and method of use thereof
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United States of America Patent
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Dec 19, 2017
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app pub date -
Feb 7, 2012
filing date -
Feb 7, 2012
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Abstract
A method of and apparatus for generating, storing and transmitting information relating to a session between an endpoint in an enterprise and an endpoint remote from the enterprise to enable the remote endpoint to contact the enterprise endpoint in a subsequent communications session. The information generated includes, at least, a session identifier identifying the session and the identity of the enterprise endpoint. Advantageously the remote endpoint is also provided with the enterprise communication identity or other means to enable the remote endpoint to associate the session identifier with the enterprise's communication identity.
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