System and method for monitoring customer satisfaction in an ongoing call center interaction
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United States of America Patent
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Nov 14, 2017
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N/A
app pub date -
Jun 22, 2015
filing date -
Jun 22, 2015
priority date (Note) -
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Abstract
A system and method for monitoring customer satisfaction in an ongoing call center interaction is provided. Information about a signal indicating customer dissatisfaction is provided to one or more customers of a call center prior to a start of interactions between one or more agents of the call center and the one or more customers. The interactions are began, including connecting one of the customers to one of the agents by call center after the information is provided. The interactions are monitored for a receipt of the signal from the customer. An action is taken by the call center upon a receipt of the signal.
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