Computer-implemented system and method for efficiently facilitating appointments within a call center via an automatic call distributor
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United States of America Patent
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Nov 14, 2017
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app pub date -
Mar 14, 2013
filing date -
Mar 14, 2013
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Abstract
A computer-implemented system and method for facilitating appointments within a call center is provided. A list of agents within a call center is received from a user. Each agent is associated with a call queue and handles incoming customer calls to the call queue. An availability of each of the agents on the list is determined. One of the agents is selected as a most available agent. The user is provided with records for the most available agent and is automatically connected with the most available agent.
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