Addressing trunk-related resource deficiencies for a predictive dialer using a dynamic pacing algorithm
Number of patents in Portfolio can not be more than 2000
United States of America Patent
Stats
-
Nov 7, 2017
Issued Date -
N/A
app pub date -
May 14, 2014
filing date -
Jun 27, 2012
priority date (Note) -
In Force
status (Latency Note)
Importance
Abstract
A predictive dialer in a call center may originate a number of outbound calls on behalf of agents for an outbound call campaign. Since many calls may fail to connect with the right party, the predictive dialer may originate several contemporaneous calls in order to provide a single call to an available agent. A pacing algorithm in the predictive dialer determines how many calls are to be made based on various factors, conditions, and rules. In some instances, the predictive dialer may attempt to originate more calls than there are available trunks. In such instances, the number of originated calls is limited by the number of available trunks causing a trunk-related deficiency condition, which can adversely impact the agents' performance. Various embodiments of the invention detect such conditions and address them to attempt to minimize current and future trunk-related deficiency conditions.
First Claim
Other Claims data not available
Family
International Classification(s)
- 2014 Application Filing Year
- H04M Class
- 4708 Applications Filed
- 4234 Patents Issued To-Date
- 89.94 % Issued To-Date
Cited Art Landscape
Patent Citation Ranking
- 3 Citation Count
- H04M Class
- 15.38 % this patent is cited more than
- 8 Age
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
|---|---|---|---|---|
| 7.5 Year Payment | $3600.00 | $1800.00 | $900.00 | May 7, 2025 |
| 11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | May 7, 2029 |