System and method for analysis of interactions with a customer service center
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United States of America Patent
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Oct 10, 2017
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app pub date -
Sep 29, 2016
filing date -
Sep 29, 2016
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Abstract
A system and method for analysis of interactions with a customer service center, comprising receiving a plurality of customer service interactions, receiving a word cloud computed for the plurality of customer service interactions, consolidating similar or synonymous words into word sets, constructing a weighted graph of the word sets, generating a query for the interaction topic based on a corresponding subset of word sets, selecting at least one representative interaction from the retrieved customer service interactions, and displaying at least a portion of the representative interaction for the selected identified topic.
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