Methods for simultaneous interaction on a web page by a customer and customer service representative
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United States of America Patent
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Sep 26, 2017
Grant Date -
N/A
app pub date -
Jul 7, 2015
filing date -
Jul 8, 2014
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status (Latency Note)
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Abstract
A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.
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