Apparatus, system and method for dispute resolution, regulation compliance and quality management in financial institutions
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United States of America Patent
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Jul 18, 2017
Grant Date -
Apr 27, 2006
app pub date -
Apr 9, 2003
filing date -
Apr 9, 2003
priority date (Note) -
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Abstract
An apparatus, system and method for multimedia capturing, logging and retrieval are disclosed. The apparatus provides time synchronized voice and data interactions capturing and logging, secured playback and retrieval functionality for dispute resolution, for detecting negative and positive conduct, for business analysis and performance, and for quality management. The apparatus provides for synchronization and association of multi-media interactions for financial transactions in order to provide for the retrieval, playback, and review of the transaction-specific events in their temporally correct and integrated sequence.
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