Computer-implemented system and method for processing caller responses
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United States of America Patent
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Jul 4, 2017
Issued Date -
N/A
app pub date -
May 13, 2013
filing date -
Aug 15, 2006
priority date (Note) -
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Abstract
A computer-implemented system and method for processing caller responses is provided. Scripts each including at least one block of dialog are stored. Information is received from a caller during a call with an agent. A selection of a least one of the scripts is received from the agent based on the received information from the caller. The selected script is presented to the caller. A response is received from the caller. A direction of the call is changed. A further selection of one of the scripts is received from the agent based on the response from the caller. The further selected script is presented to the caller.
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