System and method for processing call data

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United States of America Patent

PATENT NO 9674355
SERIAL NO

15067101

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Abstract

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A system and method for processing call data is provided. A call between a user and an agent is monitored. A selected script having a dialog grammar is received. The selected script is executed by converting at least a portion of the script into synthesized speech utterances and providing the synthesized speech utterances to the user. Speech utterances are received from the user in reply to each of the synthesized speech utterances from the script. Each received speech utterance is converted to text as a user message and a form is populated with the user messages. The user speech utterances and the form with the user messages are provided to the agent.

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Patent Owner(s)

Patent OwnerAddress
INTELLISIST INCBELLEVUE WA

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Odinak, Gilad Bellevue, US 166 4515
Sutherland, Alastair Seattle, US 29 456
Tolhurst, William A Snohomish, US 12 252

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