Method for connecting users with agents using user selected agents and agent ratings
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United States of America Patent
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Mar 28, 2017
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N/A
app pub date -
Oct 23, 2015
filing date -
Jan 3, 2012
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Abstract
A content type of content interacted by a user is determined and a skill set is determined based on the content type. A first set of preferred agents is identified based on the skill set, where the preferred agents have a prior relationship with the user. A second set of recommended agents is identified based on the skill set, where the recommended agents have no prior relationship with the user. The first and second set of preferred agents and recommended agents are transmitted to a user device of the user to allow the user to select one of the preferred and recommended agents. The transmitted information include information indicating whether any of the preferred and recommended agents is available the point in time. A live communication session is established between the user device and an agent device of a selected agent.
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