Managing electronic consent for calling campaigns
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United States of America Patent
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Mar 21, 2017
Grant Date -
N/A
app pub date -
Jun 9, 2014
filing date -
May 1, 2012
priority date (Note) -
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status (Latency Note)
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Abstract
A user may provide electronic consent to a contact center authorizing the origination of a subsequent call by transmitting a text call in the form of a short message service to the contact center. The contact center receives the electronic consent, stores the electronic consent in an electronic consent database, where the electronic consent is associated with the telephone number of a mobile device used by the user to provide the electronic consent. The contact center may then retrieve the electronic consent prior to originating another call to the individual, and may further update the electronic consent based on requests from the individual to withdraw consent. In some embodiments, the electronic consent may be generated by the mobile device in response to the user reading a two-dimensional code using the mobile device using an appropriate mobile application.
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