Method and system for providing communication hold status management
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United States of America Patent
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Oct 18, 2016
Grant Date -
Jan 21, 2016
app pub date -
Jul 17, 2014
filing date -
Jul 17, 2014
priority date (Note) -
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Abstract
An approach is provided for providing media and alert notification during a hold status of a communication session. The approach includes detecting a hold status of a communication session associated with a device. The approach also includes monitoring hold media transmitted to the device during the hold status and processing the monitored hold media to determine a variation in a characteristic of the hold media. The approach further includes determining a change in the hold status based on the variation; and presenting an alert notification on the device, another device, or a combination thereof to indicate the change in the hold status.
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