Methods for providing cross-vendor support services
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United States of America Patent
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Sep 27, 2016
Grant Date -
Nov 26, 2015
app pub date -
Jul 31, 2015
filing date -
Apr 12, 2011
priority date (Note) -
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status (Latency Note)
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Abstract
After successfully authenticating a user of a mobile device, products that have been registered with the server are determined. For each of the registered products, a list of support options available to the user is determined for a corresponding registered product, the list of support options including a live support option and a self-support option. For the self-support option available to the corresponding registered product, articles associated with the corresponding registered product are identified that have been published in an online publication forum. For the live support option available a list of communication options is determined that is available for the user to establish a live communication session with a support agent. A personalized page to the mobile device to be displayed at a display of the mobile device, listing the registered products. Each product is associated with the support options available.
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