System and method for improving tuning using user provided satisfaction scores
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United States of America Patent
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Aug 2, 2016
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N/A
app pub date -
Jul 10, 2013
filing date -
Dec 19, 2007
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Abstract
A system and method provide a way of improving customer satisfaction with a customer service application by identifying tuning opportunities based on customer satisfaction scores. The system and method compare portions of the customer service application to a customer satisfaction score obtained from a customer satisfaction survey. The comparisons show, statistically, which portions of the customer service application correlate to a low customer satisfaction score. A report is produced which identifies these areas that correlate to low customer satisfaction, and these areas may be tuned to improve customer satisfaction with the customer service application.
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