IP based automatic response service system and method for electronic device
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United States of America Patent
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Jul 19, 2016
Grant Date -
Jan 2, 2014
app pub date -
Jun 19, 2013
filing date -
Jun 29, 2012
priority date (Note) -
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Abstract
An electronic device using an Internet Protocol (IP) telephony technology and a method and system for forwarding information between the electronic device and a call center system are provided. The method includes sending, by an electronic device, a telephony connection request to a call center system, generating, by a switch device, a response message including connection information of a web ARS server of the call center system in response to the telephony connection request, sending, by the switch device, the response message including the connection information to the electronic device, forming, by the electronic device, a data session with the web ARS server using the received connection information of the web ARS server, and providing the ARS of the display scheme using information received from the web ARS server.
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