Reduction of on-hold call bandwidth consumption
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United States of America Patent
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Jul 12, 2016
Grant Date -
Mar 26, 2015
app pub date -
Sep 20, 2013
filing date -
Sep 20, 2013
priority date (Note) -
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Abstract
A computer processor determines that a call has been placed on hold. The computer processor sends a first packet to a local exchange carrier (LEC) of the calling device, wherein the first packet includes instructions to release the bandwidth of the call placed on-hold, between the LEC and a recipient of the call. The computer processor sends a second packet intermittently to the LEC, wherein the second packet maintains a connection between the calling device of the call and the LEC. The computer processor determines that a representative is available, wherein the representative is the recipient of the call, and in response to determining the representative that is available responds to the call, the computer processor sending a third packet to connect the calling device of the call to the representative that is available.
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