Method and system for routing messages and connecting users associated with live-connected content
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United States of America Patent
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May 31, 2016
Grant Date -
Oct 29, 2015
app pub date -
Apr 14, 2015
filing date -
Oct 25, 2013
priority date (Note) -
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Abstract
A first request is received from a first user device, including a content item identifier identifying a first content item. In response, a list of media content documents is identified from a content database based on the content item ID. Document identifiers of the media content document are transmitted to a second server. A list of agent identifiers is received from the second server identifying agents who are currently available to establish a live communication session with the first user. A subset of the media content documents is determined based on the availability information of the agents and transmitted to the first user device. Each of the subset is presented with at least one agent identifier identifying an available agent, at least one geographic location of the available agent, and a live connect button to allow the first user to reach the corresponding available agent.
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