Method and system for routing video calls to a target queue based upon dynamically selected or statically defined parameters
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United States of America Patent
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May 17, 2016
Grant Date -
Jan 22, 2015
app pub date -
Jul 18, 2014
filing date -
Jul 19, 2013
priority date (Note) -
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status (Latency Note)
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Abstract
A computer-implemented method routes a video relay service call to a call queue corresponding to a preferred language after receiving an input from a user to initiate a video relay service call. The preferred language may be stored in connection with the phone number being called, and the system automatically routes the video relay service call to a call queue for one or more sign language interpreters fluent in the language associated with the telephone number. If there is no default language associated with the phone number being called, the caller can be asked for a language, or a default language can be used.
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