System and method for communications routing
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United States of America Patent
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Apr 26, 2016
Grant Date -
Feb 5, 2015
app pub date -
Feb 14, 2014
filing date -
Aug 5, 2013
priority date (Note) -
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status (Latency Note)
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Abstract
Provided is a system which allows a user to efficiently locate and contact those individuals the user would like to communicate with. The system can also collect or access data about users in order to determine the best contact point to use at a particular time. Some of the data may include information pertaining to a user's appointments, schedule, activities, location and/or contact point usage. The system can monitor the data and may determine an individual's usage patterns in order to select or suggest contact points that are the best to contact a particular user at a particular time. The system may also determine or receive settings that allow for the routing of communications to particular contact points based on how the user receiving the communication would prefer to be contacted. Further, the system may securely route sensitive communications and prevent or limit forwarding of the sensitive information.
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