System, method, and apparatus for performing fault diagnosis for an electronic appliance using sound data

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United States of America Patent

PATENT NO 9317371
APP PUB NO 20130268806A1
SERIAL NO

13837817

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Abstract

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A fault diagnosis system, method, and apparatus are provided that diagnose a broken appliance and repair the broken appliance using voice communication. The method includes generating monitoring information, based on a current state of the appliance; generating first mix data by mixing the monitoring information and sound data; outputting the first mix data to a mobile communication terminal; receiving second mix data from the mobile communication terminal, when the monitoring information indicates that the appliance has a fault; extracting recovery data from the second mix data; and repairing the fault of the appliance using the recovery data.

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Patent Owner(s)

Patent OwnerAddress
SAMSUNG ELECTRONICS CO LTDGYEONGGI DO SOUTH KOREA GYEONGGI-DO

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Hong, Hyun-Su Gyeonggi-do, KR 91 1195
Park, Kyong-Ha Gyeonggi-do, KR 34 400
Shim, Seung-Seop Gyeonggi-do, KR 32 235

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