Method and system for personalising responses to customer communications
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United States of America Patent
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Jan 26, 2016
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N/A
app pub date -
May 16, 2008
filing date -
May 16, 2008
priority date (Note) -
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Abstract
In one embodiment, the invention provides a method for personalizing a response to an incoming customer communication. The method includes identifying a customer based on an incoming customer communication; selecting a rule applicable to the incoming customer communication, the rule having a destination associated therewith; preparing data to facilitate processing of the incoming customer communication; and routing the call to the destination associated with the selected rule and sending the prepared data to the destination.
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