Call center input/output agent utilization arbitration system
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United States of America Patent
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Sep 15, 2015
Grant Date -
May 16, 2013
app pub date -
May 9, 2012
filing date -
May 9, 2011
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Abstract
Disclosed herein are systems and methods that provide for maintenance of the status of availability of call-center agents through the use of local arbitration between processes and applications that may interact with more than one resource of telephone contacts between differing activities or work for these call-center agents. Detailed information on various example embodiments of the inventions are provided in the Detailed Description below, and the inventions are defined by the appended claims.
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