Method and apparatus for provisioning contact handling resources in a contact center
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United States of America Patent
Stats
-
Jul 21, 2015
Grant Date -
May 21, 2009
app pub date -
Oct 27, 2008
filing date -
Nov 15, 2007
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A method and apparatus are provided for provisioning call handling resources in a contact handling system. The method includes the steps of identifying a call handling resource within a first contact center, copying call handling data associated with the identified contact handling resource and writing the call handling data into a contact handling structure of a second contact center.
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International Classification(s)
- 2008 Application Filing Year
- H04M Class
- 3495 Applications Filed
- 2404 Patents Issued To-Date
- 68.79 % Issued To-Date
Cited Art Landscape
Patent Citation Ranking
- 0 Citation Count
- H04M Class
- 0 % this patent is cited more than
- 10 Age
Maintenance Fees
| Fee | Large entity fee | small entity fee | micro entity fee | due date |
|---|---|---|---|---|
| 11.5 Year Payment | $7400.00 | $3700.00 | $1850.00 | Jan 21, 2027 |
