Technique for assisting a user with information and customer services at a call center
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United States of America Patent
Stats
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Jul 14, 2015
Grant Date -
Dec 2, 2004
app pub date -
May 30, 2003
filing date -
May 30, 2003
priority date (Note) -
In Force
status (Latency Note)
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Abstract
A caller seeks customer service related to the provision of information assistance service whose call is transferred from an information assistance service center to a customer service center. After the customer service center assists the caller with the customer service question, if the caller needs information assistance, the customer service center provides the necessary assistance, without transferring the call back to the information assistance service center. The customer service center may also be able to help connect the caller to the desired destination number. The connection to the destination number, however, is routed through the information assistance service center, not the customer service center, based on data transmitted from the customer service center to the information assistance service center.
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