Inbound telephony orchestrator for hangout-based contact center platform
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United States of America Patent
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Jun 30, 2015
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N/A
app pub date -
Mar 19, 2012
filing date -
Mar 19, 2012
priority date (Note) -
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Abstract
A system and method are provided for receiving inbound conventional calls and establishing real-time interconnectivity in a multimedia production environment. The system may include: a signaling unit; a contact center bell application, a particular reflector associated with a virtual hangout, and a contact center manager application. The system may further include a room manager application. The method may include: transmitting a call request to the integration unit, wherein call information corresponding to the call request is sent to the contact center manager; and connecting to the communications session, which corresponds to a virtual hangout identification received by the integration unit from the contact center manager based on the call information.
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