System and method for dispatching field technicians based on locations of storage locations

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United States of America Patent

PATENT NO 8948355
SERIAL NO

13528261

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ATTORNEY / AGENT: (SPONSORED)

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Abstract

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A method is disclosed for determining a technician to dispatch to a customer site requiring a service call. A first plurality of technicians assigned to a customer site requiring a service call is determined. A location of each of the technicians is also determined. A first plurality of distances is determined between each of the technicians and a plurality of locations at which is disposed equipment needed for the service call. A second plurality of distances is determined between each of the technicians and a plurality of service vehicles at which is disposed the equipment needed for the service call. One of the technicians is dispatched to the customer site based on the location of each of the technicians, on the first plurality of distances, and on the second plurality of distances. A system for implementing the method is disclosed.

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Patent Owner(s)

Patent OwnerAddress
AT&T DELAWARE INTELLECTUAL PROPERTY INC824 MARKET STREET SUITE 425 WILMINGTON DE 19801

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Kosseifi, Mario Roswell, US 103 1670
Meredith, Sheldon K Marietta, US 25 433

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