System for closed loop decisionmaking in an automated care system
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United States of America Patent
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Dec 23, 2014
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N/A
app pub date -
Apr 29, 2013
filing date -
Mar 2, 2006
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Abstract
There is disclosed a system functional for operating and updating an interactive voice response self care system which utilizes various types of models. The system is capable of improving the performance of the self care system through updating the models used in that system in a closed loop manner. The system is also potentially configured to utilize input from a human agent, such as a customer service representative, to which a customer call is transferred by a self care system.
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