Method and system for an integrated approach to collections cycle optimization

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United States of America Patent

PATENT NO 8838491
SERIAL NO

13923601

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Abstract

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Methods and systems are provided for an integrated approach to collections cycle optimization including optimizing personnel, communications, and collection resolutions, resulting in reducing the variability of the collections cycle, reducing instances of foreclosure in collections, while increasing borrower satisfaction with the collections process. Candidate loan officers are selected based on behavioral attributes, personnel history, and human resources information, among other factors. Scripts that improve the effectiveness of communication between loan collection staff and borrowers are generated. An optimized collection program to best suit the needs of a particular borrower is determined.

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Patent Owner(s)

Patent OwnerAddress
STEVEN MNUCHIN UNITED STATES SECRETARY OF THE TREASURY AND SUCCESSORS THERETO1500 PENNSYLVANIA AVENUE NW WASHINGTON DC 20220
ANDREI IANCU UNDER SECRETARY OF COMMERCE FOR INTELLECTUAL PROPERTY AND DIRECTOR OF THE UNITED STATES PATENT AND TRADEMARK OFFICE AND SUCCESSORS THERETO1401 CONSTITUTION AVENUE NW WASHINGTON DC 20230
ASHLEY MOODY FLORIDA OFFICE OF THE ATTORNEY GENERAL AND SUCCESSORS THERETOSTATE OF FLORIDA PL-01 THE CAPITOL PL-01 THE CAPITOL TALLAHASSEE FL 32399-1050
LAUREL M LEE FLORIDA SECRETARY OF STATE AND SUCCESSORS THERETOR A GRAY BUILDING 500 SOUTH BRONOUGH STREET 500 SOUTH BRONOUGH STREET TALLAHASSEE FL 32399-0250
TIMOTHY E GRIBBEN COMMISSIONER FOR BUREAU OF THE FISCAL SERVICE AGENCY OF THE UNITED STATES DEPARTMENT OF THE TREASURY AND SUCCESSORS AND ASSIGNS THERETO3201 PENNSY DRIVE BUILDING E LANDOVER MD 20785
JEANETTE NÚÑEZ LIEUTENANT GOVERNOR OF FLORIDA AND SUCCESSORS THERETO400 S MONROE ST TALLAHASSEE FL 32399
HEUER JOAN D800 NORTH MAIN STREET UNIT 682 BUSHNELL FL 33513

International Classification(s)

Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Carter, Seth Evans Winston-Salem, US 2 15
Chawla, Saurav Bangalore, IN 3 41
Dhayanithy, Deepak Bangalore, IN 4 54
Erbey, William C Frederiksted, US 29 432
Faris, Ronald M West Palm Beach, US 3 41
Pandey, Ashish Frederiksted, US 39 123
Saluja, Amanjeet Bangalore, IN 4 54

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