System and method for self-scheduling of service representatives
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United States of America Patent
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Sep 2, 2014
Grant Date -
N/A
app pub date -
Feb 3, 2006
filing date -
Feb 3, 2006
priority date (Note) -
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Abstract
A system and method for facilitating service representatives' self-scheduling of work. Work may be released for a given work period (e.g., one week) in multiple rounds, with the period being broken into multiple timeslots, each timeslot having one or more seats for representatives. A representative may be limited as to the number of timeslots he can commit to in a given scheduling round. A representative operates a user interface to access his personalized schedule, which indicates the status of each timeslot through different appearances (e.g., colors, line patterns). The representative commits to timeslots that have work available for which he is qualified, and the schedule is updated in real-time as work availability changes. Seats may be distributed among multiple virtual rooms in a timeslot, and a representative may need to be qualified to sit in a special room.
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