System and method for eliminating hold time in a telecommunications network
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United States of America Patent
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Jul 8, 2014
Grant Date -
Nov 2, 2006
app pub date -
Dec 23, 2005
filing date -
Apr 27, 2005
priority date (Note) -
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status (Latency Note)
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Abstract
A method and system for managing requests in a hold queue and the responses thereto are described. By providing a management system for handling requests in a call queue, a requesting party may be free to perform other tasks while waiting for a response. In addition, the management system may modify request priority independently of a party receiving the request. The method and system may further facilitate the entry of request related information by implementing an information database. The flexibility of a receiving party in responding to a request may also be enhanced through a greater selection of response options. The management system and method may further provide automatic backup and secondary options if a receiving party's first option is unfeasible.
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