Method and system for creating natural language understanding grammars

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United States of America Patent

PATENT NO 8738384
SERIAL NO

13679250

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Abstract

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Grammars for interactive voice response systems using natural language understanding can be created using information which is available on websites. These grammars can be created in automated manners and can have various tuning measures applied to obtain optimal results when deployed in a customer contact environment. These grammars can allow a variety of statements to be appropriately handled by the system.

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Patent Owner(s)

Patent OwnerAddress
CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC201 EAST FOURTH STREET CINCINNATI OH 45202

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Bansal, Dhananjay Cambridge, US 9 245
Gardner, Nancy Dallas, US 7 197
Goss, Kristie Sylacauga, US 3 148
Issar, Sunil Ashburn, US 6 182
Kim, Woosung Lexington, US 33 280
Naik, Jayant M Mason, US 21 1073
Shu, Chang-Qing Orlando, US 14 164
Yuschik, Matthew Cincinnati, US 5 194

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