Apparatus and method for ensuring a real-time connection between users and selected service provider using voice mail
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United States of America Patent
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May 20, 2014
Grant Date -
Jan 10, 2013
app pub date -
Jun 12, 2012
filing date -
Sep 5, 2001
priority date (Note) -
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status (Latency Note)
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Abstract
A method and apparatus are described for ensuring a real-time connection between users and selected service providers using voice mail. The system enables seekers of a wide array of services to select, contact, converse, and pay for a service provider using a communications device such as the telephone. A seeker locates a service provider by providing the name of a profession, which is recognized by the system's software. Once a service provider is selected, the system connects the seeker with the service provider for a live conversation. However, during service provider unavailability, the system enables the seeker to leave a voice mail message for the service provider and reconnects the user and service provider once the message is reviewed by the service provider. The system automatically bills the seeker for the time spent conversing with the service provider and compensates the service provider.
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