System and method for processing and routing incoming calls to a communication assistance system
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United States of America Patent
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Apr 15, 2014
Issued Date -
N/A
app pub date -
Jun 18, 2012
filing date -
Dec 29, 2003
priority date (Note) -
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Abstract
A call routing system employs a primary call outing device configured to receive directory assistance calls from callers at a first directory assistance system, and determines, for each of the calls, whether they will be handled by the first directory assistance system, or by a second directory assistance system among a plurality of directory assistance systems. A secondary router is also provided, configured to route the calls within the first directory assistance system to the primary call routing device The secondary router has a default call distribution logic, such that if the primary call routing device is off-line, the secondary call router routes the calls among the first directory assistance system and the plurality of directory assistance systems according to the default distribution logic.
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