System and method for automatic selection of interfaces

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United States of America Patent

PATENT NO 8687793
APP PUB NO 20130251117A1
SERIAL NO

13826149

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Abstract

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The automatic selection of interfaces can result in the optimization of interaction between entities. Such selection of interfaces can be applied specifically in the context of interactive voice response systems, and can allow the interface presented to a caller to be optimized based on factors including the caller's usage of the system.

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Patent Owner(s)

Patent OwnerAddress
CONCENTRIX CVG CUSTOMER MANAGEMENT DELAWARE LLC201 EAST FOURTH STREET CINCINNATI OH 45202

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Inventor(s)

Inventor Name Address # of filed Patents Total Citations
Akula, Vasudeva Ashburn, US 1 0
Issar, Sunil Ashburn, US 6 182

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