Context aware help system
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United States of America Patent
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Mar 11, 2014
Grant Date -
N/A
app pub date -
Dec 17, 2012
filing date -
Dec 17, 2012
priority date (Note) -
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Abstract
A context aware help system generates context data for web sessions. The context data may be used either by a human operator or by an automated response system to help resolve user web session problems. For example, a user may initiate a telephone call to the context aware help during a web session. The context data may be displayed to a telephone operator in response to the telephone call. The telephone operator may use the context data to determine what web pages and user inputs were previously entered during the web session. This allows the telephone operator to quickly analyze web session problems and provide more effective and efficient web session support. The help system may alternatively, or in addition, provide other types of automated audio or data support.
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