Technique for continually assisting a user during an information assistance call
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United States of America Patent
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Mar 4, 2014
Grant Date -
Jun 27, 2013
app pub date -
Jun 27, 2012
filing date -
Apr 27, 2005
priority date (Note) -
In Force
status (Latency Note)
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Abstract
Telephone users desiring directory assistance services are connected via standard telephone procedures to a directory assistance provider, such as an operator. An operator provides the destination number and initiates a connection to that number. Once that connection is initiated, the connection is monitored for the occurrence of a predetermined condition, such as a busy signal. If no such condition is detected, the caller proceeds with the call in the normal manner. If, however, such a condition is detected, the caller is automatically transferred to a directory assistance provider for further help.
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